Privacy policy

Privacy Policy

Last updated: March 2, 2026

1. Who We Are

Wulfchiptegnik (Pty) Ltd (Registration number 2012/148602/07) is a South African performance automotive company trading as Wulf™.

We specialise in ECU and TCU software upgrades, performance hardware, exhaust systems and related services.

For the purposes of South African data protection law, including the Protection of Personal Information Act (POPIA), Wulfchiptegnik (Pty) Ltd is the Responsible Party for the personal information we collect and process.

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2. What Personal Information We Collect

We may collect the following information when you use our website or contact us:

Information you provide directly:

• Name

• Email address

• Phone number

• Billing and shipping address

• Vehicle details (year, model, variant)

• Messages submitted through our forms

• Order and transaction details

Information collected automatically:

• IP address

• Browser and device type

• Pages visited and time spent on our site

• Cookies and similar tracking technologies

Payment details are processed securely through Shopify and authorised payment providers. We do not store full card numbers.

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3. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Provide technical advice and quotations

• Process orders and payments

• Arrange shipping and installations

• Manage customer accounts

• Improve our website and services

• Send order updates and service notifications

• Conduct marketing (where permitted by law)

• Prevent fraud and protect our business

• Comply with legal and tax obligations

We do not sell your personal information.

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4. Marketing Communications

If you opt in, we may send you promotional emails or updates about new products or services.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

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5. Sharing of Personal Information

We may share your information with trusted third parties where necessary, including:

• Shopify (our e-commerce platform)

• Payment processors

• Courier and logistics providers

• IT and hosting providers

• Marketing and analytics platforms

• Professional advisers (accountants, legal advisors)

• Law enforcement where legally required

These service providers are required to handle your information securely and in accordance with applicable law.

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6. International Transfers

Some of our service providers, including Shopify, may process or store data outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with applicable data protection laws.

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7. Cookies

We use cookies and similar technologies to:

• Improve website functionality

• Analyse traffic and user behaviour

• Support advertising and remarketing

You can control cookies through your browser settings.

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8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access or disclosure.

However, no online system can guarantee absolute security.

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9. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Provide services to you

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

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10. Your Rights Under POPIA

Under South African law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information where appropriate

• Object to processing in certain circumstances

• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details below.

If you are not satisfied with our response, you may lodge a complaint with:

The Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg

Email: complaints.IR@justice.gov.za